Privacy Policy

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Last updated: September 2026

Beyond the Fog (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Beyond the Fog collects, uses, stores and protects personal information when you visit our website, contact us, use our services, sign up to receive information from us or work with us.

Website: www.beyondthefog.co.uk
Email: caroline.beyondthefog@gmail.com

1. Who we are

Beyond the Fog provides menopause coaching, menopause education and workplace menopause consultancy.

For the purposes of UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Beyond the Fog is the data controller for the personal information we process in connection with our services.

If you have any questions about how your information is handled, please contact us at:

caroline.beyondthefog@gmail.com

2. Information we may collect

Depending on how you interact with Beyond the Fog, we may collect:

• Your name and contact details, including email address and telephone number.

• Information you provide when making an enquiry or booking a service.

• Information relating to your coaching needs, goals and preferences.

• Information about menopause symptoms, medical history, medications or other health information if you choose to share this with us.

• Information relating to your workplace or organisation when you engage us for workplace consultancy or training.

• Payment and invoicing information where relevant.

• Information provided when you subscribe to our mailing list.

• Information about how you use our website, including technical information collected through cookies and similar technologies.

You are not required to provide health or medical information in order to enquire about or access our services unless it is genuinely necessary for a particular service.

3. Health information

Menopause coaching may involve discussions about symptoms, health, medical history, medication, HRT and other personal circumstances.

Health information is considered special category personal data under UK data protection law.

We will only process health information where you choose to provide it and where we have an appropriate lawful basis and special category condition for doing so.

We will treat this information confidentially and only use it for purposes connected with providing and managing your coaching or consultancy services, unless we are legally required to use or disclose it for another reason.

Beyond the Fog does not provide emergency medical care. Menopause coaching does not replace diagnosis, treatment or medical advice from your GP or other appropriate healthcare professional.

4. How we use your information

We may use your personal information to:

• Respond to enquiries.

• Arrange and provide coaching, consultancy, education and training services.

• Understand your needs and goals where you choose to provide this information.

• Communicate with you about appointments, services or enquiries.

• Manage invoices and payments.

• Provide workplace consultancy and training.

• Improve our services and website.

• Send marketing emails where you have provided the appropriate consent or where another lawful basis permits us to do so.

• Maintain appropriate business and financial records.

• Meet legal, regulatory or insurance requirements.

• Protect the security and integrity of our website, systems and services.

We will not use your personal information for purposes that are incompatible with the reason it was originally collected without informing you and, where required, obtaining your consent.

5. Our lawful basis for processing

Depending on the circumstances, we may rely on one or more of the following lawful bases under UK data protection law:

• Consent – for example, where you choose to subscribe to our marketing emails.

• Contract – where processing is necessary to provide services you have requested or to take steps before entering into a contract.

• Legitimate interests – where processing is necessary for the legitimate operation and development of Beyond the Fog and does not unfairly override your rights and interests.

• Legal obligation – where we are required to process information to comply with the law.

Where health information is involved, additional conditions apply because health information is special category data.

6. Marketing emails

If you choose to subscribe to Beyond the Fog's mailing list, we may send you information about menopause, coaching, events, resources, services and workplace menopause support.

We use MailerLite to manage and deliver our email marketing.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us at caroline.beyondthefog@gmail.com.

We will respect your decision to withdraw your marketing consent. We will also keep appropriate records of marketing preferences and opt-outs.

We do not sell or rent our mailing list to other organisations.

7. Sharing your information

We will not sell your personal information.

We may share limited personal information with trusted third-party service providers where this is necessary to operate Beyond the Fog and provide our services.

These may include providers supporting:

• Website hosting and website functionality.

• Email marketing.

• Payment processing.

• Accounting and invoicing.

• IT, security and business administration.

We will only share information where there is a lawful basis for doing so and will take reasonable steps to ensure that third-party providers handle information appropriately.

We may also disclose information where required by law, regulation, court order or where necessary to protect someone's safety.

8. Workplace consultancy

When Beyond the Fog provides workplace menopause consultancy, training or support, we aim to minimise the use of identifiable employee information.

Where feedback, surveys or information about employees is collected as part of a workplace service, we will seek to use anonymous or aggregated information wherever possible.

We will not share identifiable health information about individual employees with an employer unless there is a lawful basis to do so and the individual has been appropriately informed and, where required, has provided consent.

The exact information collected and shared as part of a workplace project will depend on the agreed scope of that project and will be explained to the organisation and relevant participants.

9. How we protect your information

We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction.

Access to information is limited to what is reasonably necessary for the operation of Beyond the Fog.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

10. How long we keep your information

We only retain personal information for as long as reasonably necessary for the purpose for which it was collected.

Different types of information may need to be retained for different periods, particularly where we have legal, accounting, insurance or regulatory obligations.

When information is no longer required, we will securely delete it or anonymise it where appropriate.

11. Cookies and website analytics

Our website uses cookies and similar technologies. Some cookies are necessary for the website to function, while others may be used for preferences, analytics or other purposes.

Our separate Cookie Policy explains what cookies we use and how you can manage your preferences.

We may update our use of cookies and analytics as the website develops.

12. Your rights

Under UK data protection law, you may have rights including:

• The right to be informed about how your information is used.

• The right to access the personal information we hold about you.

• The right to request correction of inaccurate information.

• The right to request deletion of your information in certain circumstances.

• The right to restrict processing in certain circumstances.

• The right to object to certain types of processing, including direct marketing.

• The right to withdraw consent where processing is based on consent.

• Rights relating to certain automated decision-making and profiling.

These rights are subject to certain legal exceptions and may not apply in every circumstance.

To exercise your rights, please contact:

caroline.beyondthefog@gmail.com

We may need to verify your identity before responding to certain requests.

13. Third-party websites

Our website may contain links to websites operated by other organisations.

We are not responsible for the privacy practices or content of external websites. We recommend checking the privacy policy of any website you visit through an external link.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or how we process personal information.

The latest version will always be published on our website, with the date of the most recent update shown at the top.

15. Complaints

If you have a concern about how Beyond the Fog has handled your personal information, please contact us first at:

caroline.beyondthefog@gmail.com

You also have the right to complain to the UK's data protection regulator:

Information Commissioner's Office (ICO)

You can find information about making a complaint on the ICO's website.

Beyond the Fog
Website: www.beyondthefog.co.uk
Email: caroline.beyondthefog@gmail.com

Privacy Policy last updated: September 2026

What to include in the Privacy Policy